Errors warnings and upgrade information
Company directors upgraded part way through the year: The director will receive the full allowance again unless a setting is changed in Staffology Payroll. This must be done before the first payroll. Find out more.
Employees who have opted out: Due to differences in the way the payroll holds opt out information. Employees who have opted out, ceased contributions or left the pension scheme will be re-assessed and could be re-enrolled.
My ePay Window: To avoid creating a duplicate My ePay Window account and before you publish. The support team will have to configure your account to accept a connection from Staffology Payroll. Contact the migrations team to start the process at least 7 working days before you publish using My ePay Window.
Let's get it sorted
Errors
Upgrade failed due to errors occurring during the process
The upgrade process failed and was unable to continue with the process. The error will give information about the failure.
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Open IRIS 12 Pay and make the required changes.
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Try the upgrade again.
Warnings
The upgrade process completed however some further information is need.
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Select View Details to get warning information.
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Select Download Warnings / Errors.
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Choose Excel, CSV or PDF.
Warnings and information
Where a company upgrades but warnings are present, make the changes in Staffology Payroll.
Information
The upgrade process completed but some items may not have transferred as expected. The information message gives details of the data shown in Staffology Payroll.
We strongly recommend that you parallel run Staffology Payroll with IRIS 12 Pay for at least one payroll period after the upgrade. If this is not possible, check the first period’s figures thoroughly.