Errors warnings and upgrade information
Company directors upgraded part way through the year: The director will receive the full allowance again unless a setting is changed in Staffology Payroll. This must be done before the first payroll. Find out more.
My ePay Window: To avoid creating a duplicate My ePay Window account and before you publish. The support team will have to configure your account to accept a connection from Staffology Payroll. Contact the migrations team to start the process at least 7 working days before you publish using My ePay Window.
Pension Year to dates: These will need to be added to the employee pension in the employee record. Employee record > Pension > Click edit pension > Pension YTDs > Edit Opening Balances.
Average holiday If an Employee's work has no fixed or regular hours, their holiday pay will be based on the average pay they received over the previous 52 weeks (or a average based on the available number of weeks if less than the full 52. calculation: The upgrade tool brings across the cumulative values, this is not enough to calculate the average holiday rate. In order for the system to do this you will need to add in pay history.
Hit a bump during the Keytime payroll upgrade? Let's get it sorted
Errors
Upgrade failed due to errors occurring during the process
The upgrade process failed and was unable to continue with the process. The error will give information about the failure.
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Open Keytime payroll and make the required changes.
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Try the upgrade again.
Warnings
The upgrade process completed however some further information is need.
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Select View Details to get warning information.
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Select Download Warnings / Errors.
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Choose Excel, CSV or PDF.
Where a company upgrades but warnings are present, make the changes in Staffology Payroll.
Information
The upgrade process completed but some items may not have transferred as expected. The information message gives details of the data shown in Staffology Payroll.
We strongly recommend that you parallel run Staffology Payroll with Keytime Payroll for at least one payroll period after the upgrade. If this is not possible, check the first period’s figures thoroughly.