Known issues in Staffology Payroll

We do our best to keep everything running smoothly, but sometimes things happen.

This page lists the issues we know about, along with any workarounds and, where possible, an estimated time for a fix. We keep this page updated, so if something isn’t behaving as expected, this is the best place to check first.

Fixed issues lists what we've resolved within the last 6 months.

*Estimated fix dates (ETA) are subject to change.

Issue: Re-opening a payroll run with auto submit FPS Full Payment Submission is an RTI online submission to be sent on or before each payday. This informs HMRC about the payments and deductions for each employee.
Information: When Auto-Submit FPS is enabled and a payroll run is reopened, the late reason is not currently not being sent.
ETA*: 30th October 2025
Severity: Medium

Issue: Payrolled benefits appearing incorrectly on payslip A statement provided by an employer to an employee, detailing their wages, deductions, and net pay for a specific pay period.This is a legal requirement under the employment rights act and should be received on or before the pay date. pdf (78502)
Information: Payrolled benefits are incorrectly displayed on the payslip PDF even when the “Show Payrolled Benefits on Payslip” feature is not enabled. ETA*: No SLA
Severity:Low

Issue: Previous Payroll Code appears incorrectly in FPS submissions (83847)
Information: Previous Payroll Code continues to appear on every other FPS submission instead of only the first one after it is added.
ETA*: November.
Severity:Low

Issue: Incorrect student loan A government loan that students can use to help pay for their education. when viewing payroll analysis report (84020)
Information: When downloading the Payroll Analysis Report with role breakdown, the student loan amount is displayed incorrectly and does not match the figure on the payroll. This appears to occur for employees who have a payrolled benefit or notional payment.
ETA*: No SLA
Severity: Low

Issue: Delay in Displaying Updated Employer Information via API input
Information: We are currently experiencing a delay in how updated employer information is reflected on the front end of the application. While the system confirms that updates have been successfully made and these changes are visible through the API, they may not appear immediately on the user interface. We are actively investigating the cause of this delay and working to ensure data updates are reflected promptly moving forward.
ETA*: 30th September.
Severity:Low

Issue: Pension calculation is incorrect when a statutory payment override is entered. (82972)
Information: When a an SXP override is entered it adds to the assumed pensionable pay Assumed Pensionable Pay is a notional pensionable pay figure that is used to ensure that your pension is not affected if your pensionable pay reduces when you are away from work. It protects you if you are absent because of sickness, injury, or relevant child-related leave etc. Use of assumed pensionable pay would need to be indicated by the relevant pension provider, as it is not always used. for pension calculation
ETA*: 30th September.
Severity:Low

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We are actively working to resolve these issues and will release fixes as soon as possible. *ETA dates are subject to change.

History

Fixed issues lists what we've resolved within the last 6 months.

Severity	Description
High	Large impact on employees and can impact the payroll run.
Medium	May take additional time to workaround or complete the payroll.
Low	Should have a minimum impact on the day to day running of the software.