Fixed issues
This page contains a list of fixed known issues for the last 6 months.
| Item | Detail | Fixed |
| An error regarding the 2026/27 tax year uprating dates for statutory payments was announced by HMRC His Majesty's Revenue and Customs is a non-ministerial department of the UK Government responsible for the collection of taxes, the payment of some forms of state support, the administration of other regulatory regimes including the national minimum wage and the issuance of national insurance numbers. in April 2026. |
Staffology Payroll are not implementing a fix for this error as HMRC announced a pragmatic approach and will not pursue unintentional errors if employers applied the wrong date for these payments in the 2026/27 tax year. However, if you want to correct payments, you can manually adjust the amount in . For more information, go to Statutory Payments Uprating Error - April 2026 |
|
| Emails were not being sent from the application and were returning errors in the Mail Log. | Documents sent via email from the application were failing to deliver. As email functionality has been restored, we advise you access the Mail Log and resend any payslips that were affected. | |
| Changes during a supplemental pay run may temporarily affect NI year-to-date figures | If you make changes to an employee’s record while a Supplemental Pay Run is still open, it may cause their National Insurance A system of contributions paid by workers and employers in the UK, which funds various state benefits, such as the State Pension and Jobseeker's Allowance. (NI) year-to-date totals to appear higher than expected within that pay run.This issue is limited to the specific period in which the supplementary run and changes were made.The underlying NI records remain correct, and the totals will automatically correct themselves in the following pay period. | |
| Year End Cleardown Process Deletes Manually Created Pay Schedule |
Update following Release on 17th March: If you ran the End of Year process before the 17th March, you will still have missing schedules. For help getting the schedules restored, contact our Support Team. Information: Where a Pay Schedule is created manually, running the Year End Cleardown process deletes that schedule when the payroll rolls into the new tax year. Outcome: When trying to run payroll, the system displays a message that the employee’s assigned pay schedule no longer exists. This happens because the schedule that the employee was linked to has been removed during the year-end process. |
|
| Cross tax year leave entries In cases where Leave has been entered against an employee and cross from the current tax year (2025/26) into the new tax year (2026/27). | When the last period in the year is being ran, an error is displayed in the pay run for the employee with the leave entry and are then removed from the run. This will be corrected with the new tax year release in the week ending 6th of March 2026. | |
| Deleting Supprun removes HMRC liabilities | If a supplementary pay run has been created and the subsequently deleted the HMRC liabilities are also being removed and no value will appear for the period. | |
| Linked EPS Employer Payment Summary is an RTI online submission sent monthly if, you are reclaiming statutory payments, claiming Employment Allowance (EA is only reported once per tax year), reporting Construction Industry Scheme (CIS) deductions or reporting how much Apprenticeship Levy is due. The EPS is also used to report if no employees will be paid for a whole tax month or longer. with Statutory Recoveries | For linked EPS submissions covering multiple companies, statutory recovery amounts are only included if the EPS is submitted from a company that has a recovery. If the EPS is submitted from a company without a recovery, no recoveries will be reported. | |
| Apprenticeship Levy The Apprenticeship Levy is a UK tax on employers which is used to fund apprenticeship training. It is payable by all employers with an annual pay bill of more than £3 million, at a rate of 0.5% of their total pay bill. It is collected through PAYE alongside other employment taxes. incorrect after sup run | In cases where the Apprenticeship Levy is applicable and a supplementary pay run has been completed, the Apprenticeship Levy calculation is incorrect. This occurs because the Gross NI year-to-date value is duplicated for employees appearing in the supplementary pay run. | |
| The HMRC payment value on the required payments report that is being received via the auto email option is displaying an incorrect figure. | When comparing the HMRC value on required payments report that is being received via the auto email option is displaying an incorrect figure compared to the report that are displayed on screen or downloaded directly from Staffology showing the correct figures. | |
| Re-opening a payroll run with auto submit FPS Full Payment Submission is an RTI online submission to be sent on or before each payday. This informs HMRC about the payments and deductions for each employee.. | When Auto-Submit FPS is enabled and a payroll run is reopened, the late reason is not currently not being sent. | |
| Previous Payroll Code appears incorrectly in FPS submissions | Previous Payroll Code continues to appear on every other FPS submission instead of only the first one after it is added | |
| Emails not sending | Emails were not being sent from the application and were returning errors in the Mail Log. Documents sent via email from the application were failing to deliver. | April 2026 |
| Linked EPS with Statutory Recoveries | For linked EPS submissions covering multiple companies, statutory recovery amounts were only included if the EPS was submitted from a company that has a recovery. If the EPS is submitted from a company without a recovery, no recoveries were reported. | February 2026 |
| Apprenticeship Levy | Apprenticeship Levy incorrect after sup run. (Ref 88684) | February 2026 |
| System Tasks | When importing data into payroll, the task may remain in the system task list longer than usual. | December 2025 |
| Pension calculation | Pension calculation is incorrect when a statutory payment override is entered. (82972) | December 2025 |
| Student Loan A government loan that students can use to help pay for their education. | Incorrect Payroll Analysis Report for student loans A government loan that students can use to help pay for their education.. (84020) | December 2025 |
| P45 A P45 is a document issued by an employer to an employee when they leave a job. It shows details about the's employment, including their start and end dates, how much they were paid, and how much tax they paid during their employment. The is made up of four parts: Part 1 is sent to HM Revenue & Customs (HMRC), Part 1A is kept by the employer, and Parts 2 and 3 are to the employee as a record of their earnings and tax paid. The P45 is an important document that employees need to give to their new employer when they start a new job as it provides information about their tax code and previous earnings, which helps the employer calculate their tax and National Insurance contributions. | Employee processed as leaver off-cycle; P45 emailed; omitted from FPS. | 10/11/2025 |
| Payslips | Customers using My ePay Window template 1 is not pulling through year to dates and annual salary. (60624) | |
| Leavers | When navigating to left employee-Index was out of range (83069) | |
| Payslips | Payslips Submitted to myePayWindow Before Scheduled Release Time (83117) | 08/09/2025 |
| P45 | Exception error when producing P45 (83115) | 08/09/2025 |
| Employee record | Error when searching for a leaver or future starter employee. | 23/07/2025 |
| Pensions | When overriding the employer pension contribution during a payrun, you are unable to apply further overrides or reverse the override. (79057) | 10/072025 |
| Payroll | The previous payroll ID is being removed after changes are made to an employee record. (77392) | 10/07/2025 |
| HMRC | Incorrect HMRC Payment for Employers Claiming Employment Allowance A scheme where a business can claim a reduction in the amount of employer's National Insurance contributions (NICs) they have to pay. via Connected Service | 29/05/2025 |
| Payslips | Customers downloading payslips are reporting these no longer download in the specified sort order. | 28/05/2025 |
| Pensions | Pension opening balances from a previous tax year are appearing in the first month pay run. | 12/05/2025 |
| Payslips | Bureau users are unable to schedule payslips if approval is required. (68089) | 12/05/2025 |
| EXB Expenses and Benefits. EXB refers to any benefits or expenses that an employee receives from their employer that are not included in their regular salary. submissions | EXB submission does not currently include the Cash Equivalent values. | 30/04/2025 |
| Payment file | Download Payment file is not taking in to account the bank holidays. | 30/04/2025 |
| Connected Services | Attachment of earnings orders not being sent to Modulr. (75083) | 01/04/2025 |
| Teachers Pension | Notional pay for teachers pension not calculating correctly (70313) | 27/03/2025 |
| Teachers Pension | Tierable pension pay not calculating correctly when making a backdated payment. (73968) | 27/03/2025 |
| Tax codes | Future year tax codes being applied in month 12. (N/A) | 17/03/2025 |
| Import | Unable to import negative payments using payments import. (73389). | 13/03/2025 |
| National Insurance | Class 1a Employers pay these directly on their employee’s expenses or benefits. NI is not appearing on the payroll analysis. (69076), year to date balance report (69091) and the pay period NIC screen (69092). | 13/03/2025 |
| Tax codes | Manually applying tax codes that are dated for tax year 25/26. (74352) | 13/03/2025 |
| Teachers pension | Notional pay for teachers pension not calculating correctly (70313). | 26/02/2025 |
| Car benefit | An incorrect opening balance for car benefit cannot be amended once payment has been made. (68807) | 04/02/2025 |