Known issues in Staffology Payroll

These are the current outstanding known issues, together with any workarounds available. You can also view fixed issues.

*Estimated fix dates (ETA) are subject to change.

Issue: Apprenticeship levy The Apprenticeship Levy is a UK tax on employers which is used to fund apprenticeship training. It is payable by all employers with an annual pay bill of more than £3 million, at a rate of 0.5% of their total pay bill. It is collected through PAYE alongside other employment taxes. reporting NI X opening balance. (69779)
Information: Customers need to remove the pension from the employee record before making the employee a leaver.
ETA*: 30th December
Severity:Low

Issue: Employees in their postponement period, are leaving in the month they should be enrolled and has an end date before their postponement end date gives an error: 'Pension end date can not be before pension start date'. (68062)
Information: Customers need to remove the pension from the employee record before making the employee a leaver.
ETA*: 31st January
Severity:Low

Issue: Bureau users are unable to schedule payslips if approval is required. (68089)
Information: When closing the payroll, turn approval off. Schedule the payslips then finalise then turn approval back on.
ETA*: 30th December
Severity:Low

Issue: Customers using My ePay Window template 1 is not pulling through year to dates and annual salary. (60624)
Information: Customer can change to template 2 where the year to date figures will come through but not annual salary. The year to date figures are correct in the payroll.
ETA*: 30th December
Severity: Low

Issue: An incorrect opening balance for car benefit cannot be amended once payment has been made. (60624)
Information: This requires you to contact support to fix.
ETA*: 30th December
Severity: Low

Issue: Class 1a Employers pay these directly on their employee’s expenses or benefits. NI is not appearing on the payroll analysis. (69076), year to date balance report (69091) and the pay period NIC screen (69092).
Information: This requires you to contact support to fix.
ETA*: 31st January
Severity: Low

Issue: When changing the logout URL in the software, when you logout the custom URL is not being used.
Information: The issue is being investigated and once the cause has been identified a fix will be implemented.
ETA*: 31st December
Severity:Low

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We are actively working to resolve these issues and will release fixes as soon as possible. *ETA dates are subject to change.

History

Item	Detail	Fixed
Payslips	Employers pension amount not showing on email payslips.	29/11/2024
Pensions	Employees manually enrolled into a pension scheme and ceased membership are being re enrolled. (65603)	25/11/2024
Working pattern	Some users are unable to change the employees working pattern. (58939)	15/11/2024
Occupational maternity	Occupational maternity pay (OMP) is not being calculated if there are opening balances for OMP. (67190)	27/10/2024
Pension	Some customers have reported they receive a warning message for auto enrolment letters when no letters are pending. (64558)	30/09/2024
Report	Payroll analysis report has no debits when a department is selected. (62558)	23/09/2024
Pension	In some instances, the final pension deduction is not being taken.	11/09/2024
BACS Stands for Bankers' Automated Clearing Services. It's an electronic system for transferring money directly between bank accounts in the UK, often used for payroll.	BACS files created are not respecting bank holidays.	20/08/24
NEST Pensions - Investigation	Investigation complete and was a temp issue.	N/A
Notional Payments	Notional Pay Code flag is not creating a notional payment.	31/07/24
BACS Format	Standard 18 BACS export is in the wrong format.	05/07/24
Pensions	Employees who opt out of the pension scheme are not being refunded automatically.	27/06/24
P11D P11D is used by employers to report end-of-year expenses and benefits for employees who earned more than £8,500. Employees who receive Benefits in Kind (BiK) are entitled to an end of year report that outlines their benefits and expenses in the tax year.	P11D report not exporting as pdf, and unable to email P11D.	16/05/24
401 Message	The user is being logged out despite being active.	16/05/24
Payslips	Payslips are rounding to 3 decimal places instead of 2.	30/01/24
Continuous service date	If you enter a continuous service date, it is not saved. This can impact statutory calculations.	15/12/23
Employer Portal	Employer Portal with Multi Schedules not allowing New Starter entry when one schedule is set to approval.	21/11/23
Journal	Journal imbalance for pension refund.	06/11/23
Rollback	Rollback state not editable when pension is included within the payroll run.	24/10/23

 

Severity	Description
High	Large impact on employees and can impact the payroll run.
Medium	May take additional time to workaround or complete the payroll.
Low	Should have a minimum impact on the day to day running of the software.