Known issues in Staffology Payroll

These are the current outstanding known issues, together with any workarounds available. You can also view fixed issues.

*Estimated fix dates (ETA) are subject to change.

Issue: Incorrect HMRC His Majesty's Revenue and Customs is a non-ministerial department of the UK Government responsible for the collection of taxes, the payment of some forms of state support, the administration of other regulatory regimes including the national minimum wage and the issuance of national insurance numbers. Payment for Employers Claiming Employment Allowance A scheme where a business can claim a reduction in the amount of employer's National Insurance contributions (NICs) they have to pay. via Connected Service
Information: When PAYE PAYE or Pay as you earn is an HM Revenue and Customs’ (HMRC) system to collect Income Tax and National Insurance from employment. liabilities were submitted to HMRC through a connected service, the reported amounts may have been lower than expected due to Employer’s National Insurance A system of contributions paid by workers and employers in the UK, which funds various state benefits, such as the State Pension and Jobseeker's Allowance. being deducted twice in error.
Resolution Date: Resolved on 29/05/2025
If you’ve been contacted, please follow this guidance on how to resolve this within Payroll.

Issue: When overriding the employer pension contribution during a payrun, you are unable to apply further overrides or reverse the override. (79057)
Information: You can undo the payrun for the employee, then apply the changes when re running.
ETA*: 30th June
Severity:Low

Issue: The previous payroll ID is being removed after changes are made to an employee record. (77392)
Information: If an employee changes payroll ID, this is sent via the FPS Full Payment Submission is an RTI online submission to be sent on or before each payday. This informs HMRC about the payments and deductions for each employee. to HMRC. If you changed the payroll ID and send the FPS, the previous payroll ID is sent. If you make a change to the employee record in that pay period, the resubmission would not include the previous payroll ID. HMRC uses the latest FPS sent for a period.
ETA*: 30th June
Severity:Low

Issue: Customers using My ePay Window template 1 is not pulling through year to dates and annual salary. (60624)
Information: Customer can change to template 2 where the year to date figures will come through but not annual salary. The year to date figures are correct in the payroll.
ETA*: 30th June
Severity: Low

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We are actively working to resolve these issues and will release fixes as soon as possible. *ETA dates are subject to change.

History

Item	Detail	Fixed
Payslips	Customers downloading payslips are reporting these no longer download in the specified sort order.	28/05/2025
Pensions	Pension opening balances from a previous tax year are appearing in the first month pay run.	12/05/2025
Payslips	Bureau users are unable to schedule payslips if approval is required. (68089)	12/05/2025
EXB Expenses and Benefits. EXB refers to any benefits or expenses that an employee receives from their employer that are not included in their regular salary. submissions	EXB submission does not currently include the Cash Equivalent values.	30/04/2025
Payment file	Download Payment file is not taking in to account the bank holidays.	30/04/2025
Connected Services	Attachment of earnings orders not being sent to Modulr. (75083)	01/04/2025
Teachers Pension	Notional pay for teachers pension not calculating correctly (70313)	27/03/2025
Teachers Pension	Tierable pension pay not calculating correctly when making a backdated payment. (73968)	27/03/2025
Tax codes	Future year tax codes being applied in month 12. (N/A)	17/03/2025
Import	Unable to import negative payments using payments import. (73389).	13/03/2025
National Insurance	Class 1a Employers pay these directly on their employee’s expenses or benefits. NI is not appearing on the payroll analysis. (69076), year to date balance report (69091) and the pay period NIC screen (69092).	13/03/2025
Tax codes	Manually applying tax codes that are dated for tax year 25/26. (74352)	13/03/2025
Teachers pension	Notional pay for teachers pension not calculating correctly (70313).	26/02/2025
Car benefit	An incorrect opening balance for car benefit cannot be amended once payment has been made. (68807)	04/02/2025
Payslips	Employers pension amount not showing on email payslips.	29/11/2024
Pensions	Employees manually enrolled into a pension scheme and ceased membership are being re enrolled. (65603)	25/11/2024
Working pattern	Some users are unable to change the employees working pattern. (58939)	15/11/2024
Occupational maternity	Occupational maternity pay (OMP) is not being calculated if there are opening balances for OMP. (67190)	27/10/2024
Pension	Some customers have reported they receive a warning message for auto enrolment letters when no letters are pending. (64558)	30/09/2024
Report	Payroll analysis report has no debits when a department is selected. (62558)	23/09/2024
Pension	In some instances, the final pension deduction is not being taken.	11/09/2024
BACS Stands for Bankers' Automated Clearing Services. It's an electronic system for transferring money directly between bank accounts in the UK, often used for payroll.	BACS files created are not respecting bank holidays.	20/08/24
NEST Pensions - Investigation	Investigation complete and was a temp issue.	N/A
Notional Payments	Notional Pay Code flag is not creating a notional payment.	31/07/24
BACS Format	Standard 18 BACS export is in the wrong format.	05/07/24
Pensions	Employees who opt out of the pension scheme are not being refunded automatically.	27/06/24
P11D P11D is used by employers to report end-of-year expenses and benefits for employees who earned more than £8,500. Employees who receive Benefits in Kind (BiK) are entitled to an end of year report that outlines their benefits and expenses in the tax year.	P11D report not exporting as pdf, and unable to email P11D.	16/05/24
401 Message	The user is being logged out despite being active.	16/05/24
Payslips	Payslips are rounding to 3 decimal places instead of 2.	30/01/24
Continuous service date	If you enter a continuous service date, it is not saved. This can impact statutory calculations.	15/12/23
Employer Portal	Employer Portal with Multi Schedules not allowing New Starter entry when one schedule is set to approval.	21/11/23
Journal	Journal imbalance for pension refund.	06/11/23
Rollback	Rollback state not editable when pension is included within the payroll run.	24/10/23
App Levy The Apprenticeship Levy is a UK tax on employers which is used to fund apprenticeship training. It is payable by all employers with an annual pay bill of more than £3 million, at a rate of 0.5% of their total pay bill. It is collected through PAYE alongside other employment taxes.	The App Levy calculation is including NIable pay opening balances for employees with NI Letter X when it shouldn't.	31/12/24
Logout URL	When changing the logout URL in the software, when you logout the custom URL is not being used.	31/12/24

 

Severity	Description
High	Large impact on employees and can impact the payroll run.
Medium	May take additional time to workaround or complete the payroll.
Low	Should have a minimum impact on the day to day running of the software.