Known issues in Staffology Payroll

We do our best to keep everything running smoothly, but sometimes things happen.

This page lists the issues we know about, along with any workarounds and, where possible, an estimated time for a fix. We keep this page updated, so if something isn’t behaving as expected, this is the best place to check first.

Fixed issues lists what we've resolved within the last 6 months.

*Estimated fix dates are subject to change.

Issue: Duplicate lines when importing employee benefits
Information: We are aware of an issue that may cause duplicate lines when importing employee benefits.
What you need to do: If planning to import employee benefits as of 16th June 2026, contact our Support team before importing the details and they can help you.
Estimated time to fix: We are investigating the issue. Updates will be shared on this page as we learn more.

Issue: An unknown error has occurred within System Tasks
Information: When importing data or opening or finalising a payroll run, some processes run in the background and may take a little time to complete. Occasionally, the message An error has occurred will display while one of these tasks is running.
We are aware of this issue and are currently investigating the cause.
What you need to do: Try the action again — this will often resolve it. If the error continues to display, contact our Support Team who can investigate further.

Issue: Unexpected or illegible content displayed in generated PDF documents
Information: We have identified a very rare issue with our PDF generation process. On isolated occasions, incorrect, unexpected, or illegible content may display in a generated document. This issue is limited to individual documents at the point of generation, and is not ongoing once the document has been created. Based on our current analysis, occurrences are extremely infrequent and affect only a very small number of documents. We are actively addressing this by moving to a new PDF generation component and implementing additional technical safeguards to prevent recurrence.
What you need to do: If when using a document generated by Staffology Payroll, you notice any unexpected, incorrect, or illegible content, stop using it and contact our Support Team immediately. We will investigate and regenerate the document for you, as required.
Estimated time to fix:* 2 to 4 weeks from Wednesday 10th June 2026.
Severity: Medium

Issue: Incorrect FPS Full Payment Submission is an RTI online submission to be sent on or before each payday. This informs HMRC about the payments and deductions for each employee. reporting for AVCs that are set up as Salary Sacrifice Employee gets Tax & NI relief Employer gets Ers NI relief The deduction is made before tax and NI. There are a number of special rules with this type of deduction.
Information: Incorrect AVC is being included in RTI Real Time Information is the current method for reporting PAYE to HMRC, comprising FPS and EPS submissions. submissions when it's a salary sacrifice
Workaround: Clients will need to submit an EYFPS to HMRC His Majesty's Revenue and Customs is a non-ministerial department of the UK Government responsible for the collection of taxes, the payment of some forms of state support, the administration of other regulatory regimes including the national minimum wage and the issuance of national insurance numbers. to correct this.
Estimated time to fix*: End of August 2026
Severity: Medium

Issue: Sup Run Paycode created after main run
Information: If a paycode is created after the main run and a sup run is then carried out the paycode cannot be selected within the sup run for processing.
Workaround: You can include the new paycode by re-opening the main run and then finalising the main run before the sup run is carried out.
Estimated time to fix*: End of August 2026
Severity:Low

Issue: Delay in Displaying Updated Employer Information via API input.
Information: We are currently experiencing a delay in how updated employer information is reflected on the front end of the application. While the system confirms that updates have been successfully made and these changes are visible through the API, they may not appear immediately on the user interface. We are actively investigating the cause of this delay and working to ensure data updates are reflected promptly moving forward.
Estimated time to fix*: End of August 2026
Severity:Low

---

We are actively working to resolve these issues and will release fixes as soon as possible. *ETA dates are subject to change.

History

Fixed issues lists what we've resolved within the last 6 months.

Severity	Description
High	Large impact on employees and can impact the payroll run.
Medium	May take additional time to workaround or complete the payroll.
Low	Should have a minimum impact on the day to day running of the software.