Unlock account

If you enter the wrong password ten times, the account will be locked for security.

To unlock the account:

  1. Enter the Username. This is your email address.

    Unlock account screen, with field to enter Username

    You can also start the unlock process from the main login screen.

  2. Go to Select.

  3. Select Send me an email.

    Select Verify with an email.

  4. A unique code is sent to the registered email address.

    A unique code is sent to the registered email address.

    The code expires after an hour.

  5. Select Enter a code from the email instead.

    Select Enter a code from the email instead.

  6. Enter the code on the email.

  7. Select Verify.

    the Unlock your account process, on the Verify with your email screen, and the Enter Code option highlighted

  8. Enter your new password.

    Passwords should be at least 10 characters long. Your password cannot be any of your last 4 passwords

  9. Select Reset Password.

The reset link is sent to your registered email address. You will need access to this account.

Check your Junk or spam folders.

Resetting your password updates your log in details for Staffology HR and other IRIS products that use IRIS Identity. Go to the IRIS Identity Help Centre.

Not received the password reset email?