Employees being re-enrolled: if your payroll has been finalised
February 2024
Archive: this issue has been resolved.
Not finalised the payroll? Find out more
What is the issue?
The team at Staffology Payroll found an issue where employees who have been opted out of the pension are potentially being re-enrolled.
How do I know If I’m one of the affected employers?
We will contact you via email.
If you haven’t had any email from us there is no action required.
How does this affect employees?
Employees who have decided to opt out or leave the pension scheme, and met the qualifying criteria for the period were being re-enrolled.
What do I need to do?
If the pension file has already been uploaded to the provider then the employee must opt out the usual way. If the file has not been uploaded you can create the file after making the changes.
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Open the required company.
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Go to Employees.
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Select the employee who has opted out and been re enrolled.
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Select Pension.
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Go to Settings.
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Select Edit Pension.
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Change the Start Date to the original Opt Out date (or as close as possible).
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Select Do not report joiner action to the pension provider.
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Select Update.
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Select Opt Out.
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Enter the Date used in Settings.
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Select Refund all contributions.
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Select Update.
Pension reporting
If the pension file has already been uploaded to the provider:
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Edit the information on the pension provider portal (if available).
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Create a new pension file and submit.
If the file has not been uploaded to the pension provider:
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Create the pension file as normal.