How to Check and Correct HMRC Payments Sent to a Connected Payment Service

If you created and sent an HMRC His Majesty's Revenue and Customs is a non-ministerial department of the UK Government responsible for the collection of taxes, the payment of some forms of state support, the administration of other regulatory regimes including the national minimum wage and the issuance of national insurance numbers. payment to a connected payment service (Bottomline PTX, Modulr, or Telleroo A cloud-based service that automates payments and reconciliation, allowing businesses to easily manage their payments.) between 21 May and 30 May, and your business is eligible for Employment Allowance A scheme where a business can claim a reduction in the amount of employer's National Insurance contributions (NICs) they have to pay., we recommend reviewing the payment to ensure it includes the correct Employer’s National Insurance A system of contributions paid by workers and employers in the UK, which funds various state benefits, such as the State Pension and Jobseeker's Allowance. (NI) amount.

Step 1: Review the Expected HMRC Amount

  • Go to the HMRC section on the Employer you are checking

  • Open the period you are reviewing.

  • Note the total amount due, including Employer’s NI.

Step 2: Compare with the Payment Sent

Log in to your connected payment service (e.g. PTX, Modulr, or Telleroo).

Locate the HMRC payment that was created between 21 May and 30 May.

Compare the amount shown there with the total from your payroll system.

Step 3: Take Action if Needed

If the payment matches the expected amount, no further action is needed.

If the payment is missing the Employer’s NI, you can:

  • Cancel the payment in your payment service (if not yet processed) and then re-submit this payment from the Required Payments Report. The amount should now correctly include the Employer’s NI.

  • Manually create an additional payment to HMRC for the full amount.