Cookies

Strictly Necessary Cookies

Our software uses essential cookies to perform activities strictly required for the operation and delivery of our services. These cookies enable functions that are vital to delivering the service you requested and do not require user consent.

Essential Cookies - Gainsight PX:

When Gainsight is used to enhance the product experience, such as improving usability, tracking feature engagement, or capturing user insights, it is classified as strictly necessary. These cookies help ensure our products operate effectively and continuously improve.

Name of Cookies Purpose Purpose of processing Expiry Type
Gainsight PX Persistent user ID tracking to support in-app guidance, measure engagement, and personalise the product experience. This cookie is considered essential as it provides analytics required to deliver core product functionality and improve user experience without requiring user opt-in. EU 12 Months Essential / Third Party
Tracks active session ID to maintain functionality and personalised guidance within a session. This is essential analytics used to ensure real-time support and navigation continuity. EU 30 minutes of inactivity Essential / Third Party

* 'Essential analytics' refers to data that is required to deliver core features of the product, such as in-app guidance and session continuity, and does not require user consent.

Measurement & Analytical Cookies

Our software also uses cookies to measure product usage and user behaviour. These insights help us improve the services we deliver and optimise the user experience.

Purpose and Legal Basis for Processing

We use Gainsight PX to collect information that helps us understand how users interact with our products. This insight allows us to enhance usability and provide more relevant in-app experiences.

  • Legal Basis: We rely on legitimate interest as the legal basis for placing essential cookies such as Gainsight PX. These are critical to delivering and improving our software.

  • Consent: Where cookies are used for marketing or non-essential analytics, we will request separate user consent.

Reason/Benefit of Data Collection

Reason/Benefit Description
User Experience Personalised walkthroughs and in-app prompts to support navigation based on actual usage patterns.
User Profiling Enables targeted features such as language packs, region-specific capabilities, and usage-based software configurations.
Personalised engagements Delivers contextual help, release notes, or other guidance relevant to the user’s journey.

Data Collection and Retention

As part of the in-product user experience, we collect:

  • Email address, first name, and last name (no additional consent required).

  • Usage activity within the product (e.g., frequently used features, session duration).

  • Commercial data (e.g., company name, country code, industry, licence number).

Data is retained within Gainsight for a rolling 12-month period and is automatically deleted after this time.

Data Sharing and Storage

We share data with our subprocessor Gainsight. Your data is stored on secure servers within the EU. IRIS has implemented industry-standard security measures to protect personal data from loss, misuse, or unauthorised alteration or destruction, in compliance with data protection laws.

Managing Your Cookie Preferences

As Gainsight is classified as strictly necessary, it does not require consent. However, for any non-essential marketing engagements, users must provide explicit consent before tracking can occur.

Your Data Rights

Under data protection law, you have the right to:

  • Access: Request copies of your personal data.

  • Rectification: Ask us to correct inaccurate or incomplete information.

  • Erasure: Request deletion of your personal data in certain circumstances.

  • Restriction: Ask us to restrict the processing of your data in certain circumstances.

  • Objection: Object to processing if we process your data based on legitimate interests.

Contact Details

Owner and Data Controller:

IRIS Group Limited (470 London Road, Slough, SL3 8QY)

Owner contact email:

Contact us using: productteam-staffologyhr@iris.co.uk for further information on the use of Cookies in this product.